CHINA ｜ HONG KONG ｜ MACAO
Hong Kong & Macao → Delivered by SF Express
⏱️ Estimated: 1–3 working days (varies by area)
China Mainland → Contact Customer Service to confirm shipping fee & method.
Business days exclude weekends & public holidays.
Delivery may be delayed due to typhoons, earthquakes, or other force majeure.
Hong Kong & Macao
Delivery: SF Express
Provide full name, complete address & phone number.
Exclusive Offer: Enter code FREESHIPPINGMH for Free Shipping on orders over NTD 5,000 (designated products only).
China Mainland
Restrictions: ≤3KG / ≤NTD 3,000 per parcel. Oversized orders will be split.
Required: Copy of both sides of ID card (upload to SF Express, email: muzhao.cy@gmail.com, or send via customer service).
Address: Must be in English (name & full address).
Reference rates via: [SF Express Shipping Fee Inquiry].
No returns or exchanges for overseas orders.
Defects: Report within 2 days after receipt with photos.
Unauthorized returns = abandoned, all costs borne by buyer.
Out-of-stock cancellations: Bank may charge extra handling fees.
Failed deliveries due to incorrect info → No refund.
Paid orders ship within 3–5 working days (pre-orders excluded).
Delivery after status “Shipped”:
HK/Macao: 2–3 days
China: varies by region
SF Express will call before delivery → keep phone available.
3 failed attempts / 5-day no response = abandoned, no refund.
Customs duties/taxes (if any) paid by recipient.
Orders cannot be modified once placed. Contact CS immediately if needed.
Shipping fees subject to fuel surcharge adjustments.
Regions outside China, HK & Macao (e.g., Singapore, Malaysia, Europe, USA): No fixed plan currently.
Contact: muzhao.cy@gmail.com / Customer Service for a customized order & shipping quote.
Provide complete recipient info (name, address, phone) to avoid delays.
Special pricing available for bulk purchases / corporate gifts.
Please contact our customer service team for details.